Insurance Settlements and Repairs
We have significant experience assisting people to resolve earthquake claims in both Christchurch and North Canterbury. We have also worked with clients to obtain settlements for remediation work required due to substandard repairs, as well as clients who are going through the on-sold process. We can evaluate your settlement offer, check your scope of work, assist in insurance negotiations and complete your repairs. Our expertise enables you to have the confidence you need in accepting your insurance company or EQC offer.
We can make sure that you get the right scope of repairs completed, and that the settlement offered reflects the true cost of undertaking the repairs. Our team of experts including a quantity surveyor, a structural engineer and an architect ensure you have all the right resources in one place to get the best possible outcome. This is work requiring specialist expertise, and we would gladly talk with you about our track record. Contact us today to see how we can help.
"I met Mark & Nadine Galletly just after the November 2016 North Canterbury/Kaikoura Earthquake event. In my role as an insurance broker at the time I had a number of clients faced with significant insurance earthquake claims. It’s worth noting that the area was in the midst of a severe drought causing additional pressure to clients livelihoods.
A significant part of my job following the earthquakes was advocating for the clients through the insurance claim process, which at times was a complex and frustrating negotiation.
Mark and Nadine’s involvement in this process was nothing short of amazing. Firstly they had the experience and knowledge to expertly identify and quantify the damage, but then professionally report and provide pricing to the insurer. They were a crucial part of the settlement negotiation, then went on to rebuild and repair the damage professionally and with an enormous amount of skill. The clients were always highly appreciative of their workmanship and assistance through a hugely stressful time.
I would strongly recommend Galletly Builders to anyone thinking of embarking on any construction work. They will provide a partnership based on integrity and professionalism from the start of the project to the end."
Sean Lysaght | Director | GSI Insurance Brokers Limited
Scargill Valley - Re-Roof, Re-Levelling, Renovation and Outdoor room
Our client approached us to evaluate their earthquake insurance settlement offer. Their beautiful property required extensive repairs. We undertook a comprehensive repair scoping and pricing process, including a full re-levelling of the house and chimney reconstruction designed by an engineer, and detailed pricing using a quantity surveyor. We worked closely with our client’s insurance broker to have our costs and methodology approved by their insurer. The repair costs and methodology were subsequently approved by their insurer and our client was cash settled. Our clients received a 25% increase on their settlement offer from their insurer as a result of this process. The extent of the repair work completed was also able to be significantly more extensive than the insurer had proposed, resulting in a complete re-roof and re-levelling of the foundation, instead of the limited repair initially proposed. We constructed replicas of the original chimneys, that were in keeping with the beauty of the house, whilst being lightweight and able to withstand movement over time.
We worked with our clients to maximise the opportunity within their insurance settlement to undertake additional work such as construction of an outdoor room with fireplace, new verandah and decking, a new ensuite, new roof with skylights, new windows and French doors as well as full interior and exterior refurbishment. The end result is simply stunning.
“We have enjoyed working with you both. You made it an easy build and we are thrilled with the result”
Waiau - Extension, Renovation and Outdoor Room
Our client approached us to evaluate their earthquake insurance settlement offer for two dwellings and a shed. We undertook a comprehensive repair scoping and pricing process with the use of our quantity surveyor and other expert contractors. We worked closely with our client’s insurance broker to have our costs and methodology approved by their insurer. The repair costs and methodology were subsequently approved by their insurer and our client was cash settled. Our clients received a settlement that was almost double what the insurer had initially offered as a result of this process.
We worked with our clients to maximise the opportunity to undertake extensive renovations, such as an extension of the house to create a new living room with stone fireplace, skylights, refurbished second living area, new windows, new flooring throughout and new outdoor deck and paved area. The extension and the outdoor area complement the house perfectly, and allow our clients to enjoy their award-winning and magazine published gardens. We relished the opportunity to work on such a beautiful property, and are proud of the result we achieved.
Parnassus - Repairs, Renovation, New Garage
Through their insurance broker, our client approached us to evaluate their earthquake insurance settlement offer for the main homestead, workers' accommodation, garage, stables and wool shed. We undertook a comprehensive assessment and pricing process, including advice from a structural engineer, which allowed this client to be one of the first cash settled and repaired properties in North Canterbury. The scoping and pricing process was detailed, and the negotiations with the insurer were challenging over an extended period of time. The extent of repairs initially proposed by the insurer were significantly flawed, and the value of the settlement offer not even close to the true cost of repair. A team approach with our clients insurance broker, and persistent and relentless negotiations resulted in a settlement from the insurer that was substantially more than what the client was offered.
The negotiations were some of the first to succeed post Kaikoura earthquakes, enabling our client to have fully repaired and rebuilt structures long before others even had a settlement offer from their insurer. Our repair work was extensive to the main homestead and workers' cottage - including a new roof to the main homestead with new timber framing, new lightweight chimney structures, new fireplaces, re-cladding and new decking and verandahs. We also constructed a new three bay garage architecturally designed to suit the client’s requirements. We worked with our client for approximately two years, throughout insurance negotiations, and a lengthy construction process. Our successful working relationship over this period is something we are extremely proud of. Our client’s satisfaction and subsequent referral has been the source of several other projects for us in the North Canterbury community.
CBD Roof - Re-Roof
Our client had been through a stressful ordeal spanning several years with EQC when she approached us for assistance. This architecturally designed CBD dwelling had been previous repaired through the Fletchers repair scheme, but to a poor standard, and not to the full extent of work required. Her negotiations were at a stalemate with EQC. We worked extensively with our client and the EQC Settlement Specialists team, and relentlessly pursued a result for the client that ensured she could have her beautiful home repaired once again to the standard she is entitled to. The end result was a cash settlement to enable her to have the works completed. The scope of work included a new TPO membrane roof as the first stage of works, with water tightness and poor workmanship issues to be resolved in a second stage with extensive cladding replacement and repair. Our client has expressed her gratitude for our advocacy for her within a complex and stressful process.
Cashmere - Re-Levelling, Renovation and New Deck
Our clients approached us to evaluate their insurance settlement offer to determine its accuracy. Through a comprehensive repair scoping and pricing exercise we were able to confirm that the extent of repair and the costs offered by the insurer were adequate. This provided our clients with the confidence in accepting the settlement offer, and proceeding with repairs. Repairs we have undertaken include extensive re-levelling, and structural upgrades to garage and deck beams, as well as internal repairs.
We facilitated a process with our clients that enabled them to undertake some renovations to their property at the same time, including a new deck with glass balustrade and new main bathroom and ensuite.
Motunau - Repairs
Our client approached us to assist him to check his earthquake repair scope provided by his insurer was accurate. We undertook a repair scoping and pricing process, then presented our costs to his insurer. The repair costs and methodology were subsequently approved by his insurer and our client was cash settled. Our client received an additional 30% from his insurer as a result of this process. Our client decided to complete the indoor portion of the repair work, inclusive of an upgrade to the ensuite, main bathroom and extensive tiling throughout.
“Mark gave me a very precise plan for the repair of my home. I was impressed by the quality and no stress approach to the job. I was constantly being informed of various stages and not being left asking, “What’s next?”. I would thoroughly recommend Mark, Nadine and the team for earthquake repairs or alterations anytime.”
We were honoured to have the opportunity to repair and restore Charles Upham’s original homestead. We worked with our client’s insurance broker to negotiate a repair strategy and settlement amount that ensured this homestead could be repaired to a high standard. This process resulted in a settlement that was more than double the initial settlement figure presented by the insurer. Our repairs included removal of an asbestos roof, which we then reframed and replaced to suit high wind zone requirements of the area. We removed the damaged chimney to ground level, undertook other general repairs with the additional renovation of the bathroom and front entrance.